Leaders are people too. They react to triggers, they get their buttons pushed just like everyone else. But one of the competencies that a leader is supposed to have is the ability to ignore it when those buttons are pushed. They are supposed to know that bad decisions happen when they are purely emotional, based on anger or some immediate unexpected event that provokes them.
Organizations expect their leaders to be able to make smart decisions under all circumstances. Decisions need to be rational, whether they are based on a lot of data points or one view. Leaders need to always remember that their decisions are signals to their employees and to those outside the organization who may be impacted by them. That, in decision making there is a thought process at work and there is consistency with the vision and mission of the organization.
Leaders who are reactive and who shoot from the hip might like to think of themselves as “cowboys” in the heroic sense, while they be petrifying everyone around them. Leaders need to give their teams a sense of security, of predictability, and of caring- caring that the decisions will be made with their well-being in mind.
Knee jerk reactions are the antithesis of the above. They create employees who are afraid to be in front of the boss and afraid of what the boss may do when others are in front of him or her. And fear does not fit in a strong culture
If you are leader with a quick trigger, learn to count to 100, giving you time to think before you act. You will make better, more consistent decisions and you will get better results all around. What are your thoughts?