Engagement

Keeping stakeholders engaged in the success of the organization is critical to its success.  Loss of focus can happen for a variety of reasons, but when it does, it can be difficult to get it back. Lack of full engagement plagues organizations of all types and sizes and it leads to breakdowns that can lead to poor results and ultimately failure.

720thinking focuses on engagement at all levels, helps reduce the obstacles and identifies, capitalizes and reinforces those key behaviors that drive individuals and organizations to greater levels of success.

720thinking involves communication, collaboration, transparency and accountability, all of which are critical for full engagement.

We look at:

  • Through Executive Coaching

Working with

  • Vision
  • Values
  • Culture

to ensure an environment supportive of employees that allows them to use their skills and competencies to do meaningful work.

This area involves

  • Creating opportunities for employee development.
  • Pathways to promotion.
  • Expansion of skills and greater decision making authority.

Helping clients learn to listen and appreciate their customers and to focus on those needs that will help the customers to succeed.

This can involve

  • Sales process improvement or creation.
  • Better tracking and greater accountability.
  • Development of an organizational sales culture.
  • Creating true customer service.
  • Developing a Customer Loyalty model that values relationships, not transactions.

Working with the Board of Directors to develop proper governance, effective roles and a proactive relationship with management.

The Board needs to embrace

  • Vision
  • Values
  • Mission
  • Strategies
  • Hold management accountable for
    • Following them
    • Achieving promised results